45 Day Money Back Guarantee
For items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this, and it is at your own cost.
12 months Repair & Replacement Warranty
Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair.
Any free repair needs to be confirmed with the manufacturer via customer service at email@example.com. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.
Warranty Exemptions and Notes
1. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
2. The customer voids the warranty if they :
>> Flash the firmware of a device or root a device
>> Open the body in an attempt to fix the device
>> Modify, remove, customize, or swap parts of the product
>> Use the device in a way that it is not originally intended for
>> Continue to use the item once a fault occurs and causes more damage
3. All returns must first be authorized by KSOUND's Support Team prior to return. Please kindly contact us before return items. For incomplete warranty requests, KSOUND reserves the right to refuse any compensation. If the customer has returned the package without prior authorization ,sends to the wrong address, returns an incorrect item, or submits an empty package, then again KSOUND reserves the right to refuse any compensation.
4. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, KSOUND will offer an alternative solution.
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable if customer damaged the products and the products is not faulty.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. We do not charge any tax fee.
3. In case of any misuse, any and all repairs, accessories, are fully the customer’s responsibility and are at their own expense. We will cover the re-shipping cost and offer free shipment.
4.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.No restocking fee to be charged to the consumers for the return of a product.
Returns and Compensation Process
If you have any sales or products issues, please contact our customer service at firstname.lastname@example.org directly and they will offer you a solution according to your case.
1. For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.
2. For refunds, the processing time for us to proceed with the refund will be between 1-3 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:
>> PayPal refunds may take up to 72 hours to process and appear in your account.
>> Credit card refunds will take between 3-7 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
3. For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.
If you still need assistance, please feel free to contact us at email@example.com .We will do our very best to help you.